Shipping policy
SHIPPING POLICY
Last updated: June 16, 2026
This Shipping Policy applies to orders placed through https://snnzz.shop.
Supreme Doll is operated by Gozzi Jef from Cheyenne, Wyoming, United States.
1. SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States.
An address is eligible when it is accepted during checkout. We do not currently offer international shipping.
Certain remote locations, restricted addresses, freight-forwarding services, or carrier-limited destinations may not be eligible.
2. ORDER PROCESSING TIME
Orders are normally processed within 1–3 business days after payment is successfully authorized.
Business days are Monday through Friday and exclude U.S. federal holidays.
Processing time is separate from carrier transit time.
Orders may require additional processing time during:
• Major holidays;
• Sales or promotional periods;
• Severe weather;
• High-volume periods;
• Payment or address verification;
• Inventory reconciliation; or
• Events outside our reasonable control.
If an item becomes unavailable after purchase, we will contact you and offer an appropriate solution, which may include a refund.
3. ESTIMATED DELIVERY TIME
After an order has shipped, estimated transit time is normally 5–10 business days.
The estimated total time from order placement to delivery is therefore approximately 6–13 business days.
Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, address problems, service interruptions, or other circumstances may extend delivery time.
4. SHIPPING COSTS
Available shipping methods and shipping charges are displayed at checkout before payment is completed.
Shipping charges may depend on:
• Delivery address;
• Package weight or size;
• Shipping method;
• Product type; and
• Current promotions.
If free shipping is offered, the qualifying conditions will be displayed on the Site or at checkout.
We do not add undisclosed shipping charges after an order has been submitted.
5. ORDER TRACKING
When tracking is available, we will send a shipping-confirmation email containing the carrier and tracking number.
Tracking information may take 24–72 hours to update after the shipping confirmation is issued.
A tracking status marked “Label Created” may mean that the carrier has not yet completed its first physical scan.
6. ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address.
Before placing an order, verify:
• Recipient name;
• Street address and apartment or unit number;
• City, state, and ZIP Code; and
• Telephone number and email address.
Contact support@snnzz.shop immediately if an address needs correction.
We will make reasonable efforts to update an address before shipment, but changes are not guaranteed after fulfillment begins.
We are not responsible for loss, delay, return, or redelivery costs caused by an incorrect or incomplete customer-provided address, except where required by law.
7. MULTIPLE PACKAGES
An order may arrive in more than one package.
If an order is split, each package may have a separate tracking number and delivery date. You will not be charged additional shipping solely because we divided an order into multiple packages.
8. DELAYED PACKAGES
If tracking has not updated for several days or delivery is later than the estimated timeframe:
1. Review the tracking details;
2. Check around the delivery location;
3. Ask household members, neighbors, or building staff;
4. Contact the carrier; and
5. Contact support@snnzz.shop if the issue remains unresolved.
Please allow at least 3 additional business days after the estimated delivery date before reporting a delayed package, unless tracking shows a clear exception or loss.
9. PACKAGES MARKED DELIVERED
If tracking shows “Delivered” but you cannot locate the package:
• Confirm the address on the order;
• Check porches, entrances, mailrooms, lockers, and safe locations;
• Ask household members, neighbors, or building management;
• Wait until the end of the delivery day, as some scans occur before final placement; and
• Contact the carrier.
If the package is still missing after 2 business days, email support@snnzz.shop with your order number and tracking information.
We will assist with a reasonable carrier investigation. A replacement or refund will depend on the investigation, applicable law, and the facts of the case.
10. LOST PACKAGES
A package may be treated as lost when the carrier confirms loss or when tracking and delivery circumstances reasonably establish that it will not be delivered.
For confirmed carrier loss before delivery, we may issue a replacement or refund.
Claims involving an incorrect customer-provided address, unauthorized redirection, freight-forwarding service, or confirmed theft after delivery may be handled differently as permitted by law.
11. DAMAGED PACKAGES OR ITEMS
If a package or item arrives damaged, contact support@snnzz.shop within 7 calendar days after delivery.
Include:
• Order number;
• Description of the issue;
• Photographs of the product;
• Photographs of the outer and inner packaging; and
• Photograph of the shipping label.
Keep the item and packaging until the claim is resolved.
Damaged, defective, or incorrect items are also covered by our Return and Refund Policy.
12. REFUSED AND UNDELIVERABLE SHIPMENTS
If a shipment is returned because it was refused, unclaimed, or addressed incorrectly, we will contact you after it is received.
Where permitted by law, actual return or redelivery costs may be deducted from a refund if the problem was caused by customer-provided information or refusal of a valid delivery.
13. CONTACT
Shipping questions may be sent to:
Supreme Doll
Operated by: Gozzi Jef
1074 Arbor Court
Cheyenne, Wyoming 82003
United States
Email: support@snnzz.shop
Phone: +1 (307) 259-5221
Website: https://snnzz.shop