Refund policy
RETURN AND REFUND POLICY
Last updated: June 16, 2026
Thank you for shopping with Supreme Doll. We want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, exchanges, cancellations, damaged items, and incorrect orders are handled.
This policy applies to purchases made through https://snnzz.shop.
1. RETURN WINDOW
You may request a return within 30 calendar days after the date your order is shown as delivered by the carrier.
To be eligible for a return, the item must be:
• Unused, unworn, unwashed, and in the same condition in which it was received;
• Free from stains, odors, pet hair, alterations, or customer-caused damage;
• Returned with all original tags, accessories, inserts, and packaging where reasonably possible; and
• Accompanied by proof of purchase or the order number.
Items returned without prior authorization may be refused or sent back to the customer.
2. HOW TO REQUEST A RETURN
Before sending an item back, contact us at:
Email: support@snnzz.shop
Phone: +1 (307) 259-5221
Please include:
• Your full name;
• Order number;
• The item you wish to return;
• The reason for the return; and
• Clear photographs if the item arrived damaged, defective, or incorrect.
We normally review return requests within 2 business days. If your return is approved, we will provide return instructions.
Approved returns must be sent to:
Supreme Doll
Attn: Returns
1074 Arbor Court
Cheyenne, Wyoming 82003
United States
Do not send a return before receiving return authorization from us.
3. RETURN SHIPPING COSTS
Returns due to buyer’s remorse, including situations where the customer changes their mind, no longer wants the item, selects the wrong item, or orders the wrong quantity, are returned at the customer’s expense.
For buyer’s-remorse returns:
• The customer is responsible for purchasing and paying for return shipping;
• Original shipping charges are not refundable unless required by law;
• We recommend using a trackable shipping service; and
• The customer is responsible for the package until it is delivered to our approved return address.
If an item arrived damaged, defective, materially different from its description, or incorrect because of our error, we will provide a prepaid return label or another reasonable return solution at no cost to the customer.
We do not charge a restocking fee.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, or incorrect, contact support@snnzz.shop within 7 calendar days after delivery. Include your order number and clear photographs of:
• The item;
• The packaging;
• The shipping label; and
• The damaged or incorrect area.
After review, we may offer a replacement, refund, prepaid return label, or another appropriate resolution.
Please keep the item and its packaging until we complete our review. Do not discard a damaged or incorrect item unless we instruct you to do so.
5. NON-RETURNABLE ITEMS
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
• Items returned more than 30 days after delivery;
• Items that have been used, washed, altered, stained, or damaged after delivery;
• Items missing substantial parts, accessories, or packaging;
• Personalized or custom-made products;
• Gift cards;
• Items clearly marked “Final Sale” before purchase; and
• Items that cannot be returned for health, hygiene, or safety reasons after being opened, where permitted by law.
Your statutory consumer rights are not affected.
6. REFUNDS
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 5 business days after inspection. Depending on your bank, card issuer, or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.
Refunds generally include the returned item’s purchase price and applicable tax. Original shipping charges are not refundable for buyer’s-remorse returns unless required by law.
If a refund is reduced because an item was returned used, damaged, incomplete, or materially different from its original condition, we will explain the reason before processing the adjusted refund, where permitted by law.
7. LATE OR MISSING REFUNDS
If you have received a refund confirmation but do not see the funds:
1. Check your bank or card account again;
2. Contact your card issuer or payment provider, as posting may be delayed; and
3. If more than 10 business days have passed since our refund confirmation, contact support@snnzz.shop.
8. EXCHANGES
We do not currently offer direct product exchanges.
For the fastest service, request a return for the original item and place a new order for the replacement item after your return is approved.
Replacement availability is not guaranteed.
9. ORDER CANCELLATIONS AND CHANGES
You may request an order cancellation or address change by contacting support@snnzz.shop as soon as possible.
We will make reasonable efforts to accommodate requests received before an order is processed or shipped. However, cancellation or modification is not guaranteed once fulfillment has begun.
If an order has already shipped, it must be handled under the standard return process after delivery.
10. REFUSED OR UNDELIVERABLE PACKAGES
If an order is returned to us because:
• The customer provided an incomplete or incorrect address;
• The customer refused delivery;
• The carrier could not complete delivery; or
• The package was not collected,
we may deduct the actual return shipping or redelivery cost from the refund, where permitted by law.
11. CONTACT
Supreme Doll
Operated by: Gozzi Jef
1074 Arbor Court
Cheyenne, Wyoming 82003
United States
Email: support@snnzz.shop
Phone: +1 (307) 259-5221
Website: https://snnzz.shop